Privacy Policy for Northern Apex Restoration

At Northern Apex Restoration, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our website and in connection with our services, including residential and commercial renovations, structural repairs, exterior finishing, interior design consulting, general contracting, and specialized restoration services for historic properties.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

• Personal Information You Provide: This includes information you voluntarily submit when you contact us, request a quote, subscribe to our newsletter, or use our service. It may include your name, address, email address, phone number, and details about your renovation or restoration project.
• Usage Data: We automatically collect information about how our online platform is accessed and used. This "Usage Data" may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Cookies and Tracking Technologies: Our site uses cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

2. How We Use Your Information

Northern Apex Restoration uses the collected data for various purposes:

• To provide and maintain our services to you.
• To notify you about changes to our services.
• To allow you to participate in interactive features of our service when you choose to do so.
• To provide customer support.
• To gather analysis or valuable information so that we can improve our services.
• To monitor the usage of our services.
• To detect, prevent, and address technical issues.
• To fulfill any other purpose for which you provide it.

3. Legal Basis for Processing Personal Data Under GDPR

If you are from the European Economic Area (EEA), Northern Apex Restoration's legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it:

• When we need to perform a contract with you.
• When you have given us permission to do so.
• When the processing is in our legitimate interests and not overridden by your rights.
• To comply with the law.

4. Disclosure of Your Information

We may disclose your personal information in the following situations:

• Service Providers: We may share your information with third-party service providers to monitor and analyze the use of our service, process payments, or for other operational necessities.
• Business Transfers: If Northern Apex Restoration is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
• Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to:
  • Comply with a legal obligation.
  • Protect and defend the rights or property of Northern Apex Restoration.
  • Prevent or investigate possible wrongdoing in connection with our services.
  • Protect the personal safety of users of our services or the public.
  • Protect against legal liability.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

5. Security of Data

The security of your data is paramount to us. While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Northern Apex Restoration aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. These rights include:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us. Please note that we may ask you to verify your identity before responding to such requests.

7. Children's Privacy

Our services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us by mail at:

Northern Apex Restoration

2847 Maplewood Drive, Suite 300,

Vaughan, Ontario, L6A 3E2, Canada